Troubleshooting

Most problems fall into a few categories. Here's how to resolve them.

"CIZGEN" isn't recognized, or the panel won't open

AutoCAD hasn't loaded the plugin.

• Restart AutoCAD after installing — the plugin loads at startup.
• If your organization blocks auto-loading, load it manually with NETLOAD (select the installed Cizgen.dll) or add it to your Startup Suite via APPLOAD.
• If AutoCAD refuses for security reasons, add the install folder to TRUSTEDPATHS, or set SECURELOAD to 0 for the session.

See Installation.

The panel is blank or won't render

The panel needs the Microsoft Edge WebView2 Runtime.

• Install the WebView2 Runtime (the Cizgen installer offers this too), then restart AutoCAD.
• Confirm you have an internet connection — the panel loads from the web.

I can't sign in

• Sign-in opens a Google window; if a pop-up was blocked, allow pop-ups and try again.
• Make sure you have a working internet connection.
• If it still fails, close and reopen the panel and retry.

See Signing in.

The Send button is disabled

• You may be signed out — sign in first.
• You may be out of credits — top up. See Running out of credits.

A change didn't apply

• Make sure you approved the preview (Enter), not rejected it (Esc). See The approval gate.
• If a preview was interrupted, Cizgen may offer to clean up leftover preview layers — accept it. See Undo and recovery.